StarGuard Field Service Solutions is full-service, premier offering from Neuronetics in support of NeuroStar TMS Therapy®. Neuronetics is dedicated to helping your practice succeed with our comprehensive range of services available through StarGuard.
Our Field Service Engineers are strategically located throughout the country to provide expert service and support to all NeuroStar TMS Therapy Systems.
- Dedicated to quick 24-hour response – usually same day service
- Provides preventive maintenance and courtesy visits to ensure system operates at its peak performance
- Site installation preparation services
Our in-house Technical Support Team provides expert guidance over the phone with:
- Unlimited phone support for customers covered by warranty or service agreement
- Remote diagnostics for customers using TMS TrakStar™ software
- On call after hours support
NeuroStar® Providers receive a comprehensive 2-year service agreement that covers parts, labor, field service travel expenses, and required upgrades.
- Customers can renew their service agreement with multiple year or multiple instrument discounts available
- For customers choosing not to renew their services agreement, we have a flat rate charge for service visits or preventative maintenance inspections that will ensure your system always meets specifications