It’s never been easier to find the patients who are looking for you, and to help them get the treatment they need.
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TrakStar puts you in the driver’s seat for the entire patient journey
TrakStar keeps you in touch with the patient every step of the way, decreasing your time from first contact to treatment start, and doing 3 critical things that are proven to increase practice success.
Source & Manage
New Patients
from both inside and outside your practice
Ensure Your Patients
“Treat to 36”
completing the entire treatment regimen results in the best patient outcomes
Identify a Patient's Need
for Re-Treatment
easily track patient progress after treatment, and see when your patients need re-treatment to maintain the ground they’ve won
TrakStar Educational Videos
Most Viewed Videos
TrakStar Introduction Video
Sourcing Potential Patients
In this video you’ll learn how to manage your potential patients in TrakStar, including how to filter and sort potential patients, and customize your Potential Patients dashboard to fit your needs. These tips will help you quickly identify the patients already in your TrakStar who are the best fit for NeuroStar treatment.
Submitting Initial Benefits Investigations
In this video you’ll learn how TrakStar helps you ensure your potential patients are covered for NeuroStar treatment. This video covers topics including: how to add your insurance payer information, how to submit Benefits Investigations for potential patients, and how to configure email notifications for completed Benefits Investigations.
Effectively Managing Potential Patients
In this video you’ll learn how to manage your potential patients in TrakStar, including how to filter and sort potential patients, and customize your Potential Patients dashboard to fit your needs. These tips will help you quickly identify the patients already in your TrakStar who are the best fit for NeuroStar treatment.
Scheduling Automated Patient Surveys
In this video you’ll learn how TrakStar helps you automate patient feedback to ensure patients are receiving the communication and follow-up they need. You’ll learn how to set up automated patient surveys, modify scheduled surveys for follow-up, and create email notifications for completed patient surveys.
Automated Patient Journey Messages
In this video you’ll learn how TrakStar can fully automate patient journey messages to motivate patients throughout treatment and connect for follow-up. You’ll learn how to enable this feature and where you can customize the message templates for a unique experience.
Find New Patients - Inside and Outside of Your Practice
Expanded Potential Patient Dashboard
In this video, you’ll review the expanded Potential Patient dashboard, explore its functionality, dive into the patient details section, and learn how to send PHQ-10s via email or SMS.
Automated Messaging for Potential Patients
In this video, you’ll discover how to enable patient journey messages, categorize patient status, utilize message templates, and send personalized messages to keep patients engaged and informed.
Sourcing Potential Patients
The first video in the series covers the Potential Patients list, including how to ensure your staff has access to the Potential Patients dashboard – the first and most important source of new NeuroStar patients for your practice. You’ll also learn about how to see and sort the sources of new patients, and how to manually add new patients to your list.
Effectively Managing Potential Patients
In this video you’ll learn how to manage your potential patients in TrakStar, including how to filter and sort potential patients, and customize your Potential Patients dashboard to fit your needs. These tips will help you quickly identify the patients already in your TrakStar who are the best fit for NeuroStar treatment.
Accessing Your Potential Patients
In this video you’ll learn how to access your potential patients in TrakStar via the Potential Patients dashboard. In addition to general dashboard navigation, you’ll also learn how to update potential patients’ status and appointments, and access key patient metrics to ensure eligible patients get the help they need.
Sending PHQ-10s
In this video you’ll learn how you can send PHQ-10 to any of your potential patients with the click of a button. You’ll learn how and where you can modify the message template to best fit the needs of each patient.
Potential Patient Dashboard Improvements
In this video you’ll learn how TrakStar can you sort and filter patients who may be ready for a consult. You’ll learn how to find these patients and review their previous PHQ-10 responses in the potential patient dashboard. You will also learn about the new patient status options and where to find Benefits Investigation updates.
Updating a Patient's Status
In this video you’ll learn how TrakStar can help your practice better manage your patients’ status, both as potential patients and those that have completed treatment. You’ll learn where to find a patient’s status and how to quickly make changes as they progress through their patient journey.
Benefits Investigations with Financial Responsibility Estimates
In this video you’ll learn how to set up the financial responsibility portion of your benefits investigations through TrakStar. You’ll learn how and where you can update your negotiated rates and see what you can expect from NeuroStar’s reimbursement support team.
Managing Adolescent Patients in TrakStar
In this video, you'll learn how to add new adolescent patients and their parent/guardian information to TrakStar. You'll also learn benefits investigation considerations, and automated surveys for adolescent patients.
Help Your Patients Treat to 36
Submitting Initial Benefits Investigations
In this video you’ll learn how TrakStar helps you ensure your potential patients are covered for NeuroStar treatment. This video covers topics including: how to add your insurance payer information, how to submit Benefits Investigations for potential patients, and how to configure email notifications for completed Benefits Investigations.
Scheduling Automated Patient Surveys
In this video you’ll learn how TrakStar helps you automate patient feedback to ensure patients are receiving the communication and follow-up they need. You’ll learn how to set up automated patient surveys, modify scheduled surveys for follow-up, and create email notifications for completed patient surveys.
Adding Patient Clinical Ratings
In this video you’ll learn different ways TrakStar helps you manage your patient’s clinical ratings and where to access them. You’ll learn how to perform full questionnaires directly in TrakStar and how to export your survey results for printing or storing for your records.
Automated Patient Journey Messages
In this video you’ll learn how TrakStar can fully automate patient journey messages to motivate patients throughout treatment and connect for follow-up. You’ll learn how to enable this feature and where you can customize the message templates for a unique experience.
Adding Patient Photos and Completion Certificate
In this video you’ll learn how you can add patient photos in TrakStar and generate a personalized Treatment Completion Certificate for your patients once they have completed their full treatment course.
Identifying a Patient's Need for Re-Treatment
Accessing and Requesting Benefits for Existing Patients
In this video you’ll learn more about how TrakStar helps you ensure patients are covered for NeuroStar treatment and retreatment. In addition to submitting new Benefits Investigations, this video teaches you how to access your practice’s insurance payer information, and where to access benefits information for existing patients.
Automated Patient Surveys
In this video you’ll learn how TrakStar can fully automate your in-treatment and follow-up surveys sent via email and SMS message. You’ll learn how to enable this feature and where to manage your current patients’ contact information to ensure delivery of these automated messages.
Patient Monitoring Notifications
In this video you’ll learn how TrakStar can help alert you of any changes with a patients post-treatment survey so you can follow-up with any questions or concerns they may have. You’ll learn how to activate and customize these alerts in TrakStar and how to access your personalized PHQ-9 patient monitoring report.
FAQ’S
Where can I find additional TrakStar training guides?
- You can log-in to TrakStar and visit Help in the top navigation. Once you select Help, you will choose the TrakStar Instructions For Use section to find additional guides.
- Contact your NeuroStar Practice Development Manager for additional training guides or to schedule additional training.
Where can I find NeuroStar instructions for use?
You can log-in to TrakStar and visit Help in the top navigation. Once you select Help, you will choose the NeuroStar Instructions For Use section to find additional guides.
How can I find more potential NeuroStar candidates?
There are three key avenues to finding patients who could be eligible for NeuroStar. These are:
- By utilizing the PHQ-10, you can identify potential patients from within your own practice.
- Provide the most up to date information in the NPL Admin portal to ensure potential patients can locate your NeuroStar practice.
- Your own practice’s marketing efforts. To make the most of these efforts, be sure to check out the NeuroStar Co-op Program at MyNeurostar.com/co-op.
How can I make sure my practice is showing up on the NeuroStar Physician Locator?
First, just by using TrakStar you’re helping to provide the right information to NeuroStar’s development team. Second, you or your PDM can log in to the NPL admin portal to add your practice or to update existing information, like insurances accepted, locations, office hours and more.
Who do I contact if I have questions on Benefits Investigations (BI’s)?
Contact your NeuroStar’s Reimbursement Support Team for assistance on any insurance or benefits questions at reimbursementsupport@neurostar.com.
How do I implement the PHQ-10 into my practice?
Contact your NeuroStar PDM to discuss the best way to implement for your practice.
How do I get in-person training on TrakStar?
Your NeuroStar PDM will be happy to assist in scheduling in-person training for you and your team.
When do I use TrakStar in addition to my other EMR?
TrakStar is set-up to guide you during the entire NeuroStar patient journey, from potential patient sourcing all the way to post-treatment follow-up. You can email prospective patients, send scheduled and automated surveys, submit electronic BI’s and access a variety of valuable reports to understand how NeuroStar is performing in your practice.
Sourcing Potential Patients
Submitting Initial Benefits Investigations
Effectively Managing Potential Patients
Scheduling Automated Patient Surveys
Automated Patient Journey Messages
Accessing Your Potential Patients
