TrakStar puts you in the driver’s seat for the entire patient journey
TrakStar keeps you in touch with the patient every step of the way, decreasing your time from first contact to treatment start, and doing the 3 critical things that are proven to increase practice success:
Connect With & Manage New Patients
Ensuring Your Patients “Treat to 36”
Identifying a Patient's Need for Re-Treatment
It’s never been easier to find the patients who are looking for you, and to help them get the treatment they need.
Like nothing else in TMS, TrakStar helps you get where you want to go, 
We’ve created a library of videos to help you learn and use the most important features in TrakStar. We guarantee you’ll find important features and information that will unlock the potential of your NeuroStar practice.
TrakStar Educational Videos
Most Viewed Videos
TrakStar: Sourcing Potential Patients
TrakStar: Accessing Your Potential Patients
TrakStar: Effectively Managing Potential Patients
TrakStar Introduction Video
TrakStar: Submitting Initial Benefits Investigations
TrakStar: Accessing and Requesting Benefits for Existing Patients
Find New Patients - Inside and Outside of Your Practice
Sourcing New Patients with TrakStar
The first video in the series covers the Potential Patients list, including how to ensure your staff has access to the Potential Patients dashboard – the first and most important source of new NeuroStar patients for your practice. You’ll also learn about how to see and sort the sources of new patients, and how to manually add new patients to your list.
Effectively Managing Your Potential Patients with TrakStar
In this video you’ll learn how to manage your potential patients in TrakStar, including how to filter and sort potential patients, and customize your Potential Patients dashboard to fit your needs. These tips will help you quickly identify the patients already in your TrakStar who are the best fit for NeuroStar treatment.
Accessing Your Potential Patients with TrakStar
In this video you’ll learn how to access your potential patients in TrakStar via the Potential Patients dashboard. In addition to general dashboard navigation, you’ll also learn how to update potential patients’ status and appointments, and access key patient metrics to ensure eligible patients get the help they need.
Help Your Patients Treat to 36
Submitting Initial Benefits Investigations with TrakStar
In this video you’ll learn how TrakStar helps you ensure your potential patients are covered for NeuroStar treatment. This video covers topics including: how to add your insurance payer information, how to submit Benefits Investigations for potential patients, and how to configure email notifications for completed Benefits Investigations.
Scheduling Automated Patient Surveys with TrakStar
In this video you’ll learn how TrakStar helps you automate patient feedback to ensure patients are receiving the communication and follow-up they need. You’ll learn how to set up automated patient surveys, modify scheduled surveys for follow-up, and create email notifications for completed patient surveys.
Identifying a Patient's Need for Re-Treatment
Accessing and Requesting Benefits for Existing Patients
In this video you’ll learn more about how TrakStar helps you ensure patients are covered for NeuroStar treatment and retreatment. In addition to submitting new Benefits Investigations, this video teaches you how to access your practice’s insurance payer information, and where to access benefits information for existing patients.
FAQ’S
- You can log-in to TrakStar and visit Help in the top navigation. Once you select Help, you will choose the TrakStar Instructions For Use section to find additional guides.
- Contact your NeuroStar Practice Development Manager for additional training guides or to schedule additional training.
You can log-in to TrakStar and visit Help in the top navigation. Once you select Help, you will choose the NeuroStar Instructions For Use section to find additional guides.
There are three key avenues to finding patients who could be eligible for NeuroStar. These are:
- By utilizing the PHQ-10, you can identify potential patients from within your own practice.
- Provide the most up to date information in the NPL Admin portal to ensure potential patients can locate your NeuroStar practice.
- Your own practice’s marketing efforts. To make the most of these efforts, be sure to check out the NeuroStar Co-op Program at MyNeurostar.com/co-op.
First, just by using TrakStar you’re helping to provide the right information to NeuroStar’s development team. Second, you or your PDM can log in to the NPL admin portal to add your practice or to update existing information, like insurances accepted, locations, office hours and more.
Contact your NeuroStar’s Reimbursement Support Team for assistance on any insurance or benefits questions at reimbursementsupport@neurostar.com.
Contact your NeuroStar PDM to discuss the best way to implement for your practice.
Your NeuroStar PDM will be happy to assist in scheduling in-person training for you and your team.
TrakStar is set-up to guide you during the entire NeuroStar patient journey, from potential patient sourcing all the way to post-treatment follow-up. You can email prospective patients, send scheduled and automated surveys, submit electronic BI’s and access a variety of valuable reports to understand how NeuroStar is performing in your practice.